FAQ

Frequently Asked Questions (FAQ)

1. What types of toys do you sell?
At Not Just Vibes, we offer a wide range of toys to suit all ages and preferences. From educational toys and puzzles to action figures and plush toys, our collection is carefully curated to bring joy and entertainment to everyone.

2. Do you offer free shipping?
Yes, we offer free shipping on all orders over $50 to USA customers. For orders under $50, standard shipping rates apply.

3. How are the packages shipped?
All orders are shipped in unmarked packaging to ensure discreet delivery for all our customers. Your privacy is our priority.

4. How long does delivery take?
American customers can expect their packages to arrive within 3 to 5 business days, on average.

5. Do you offer international shipping?
Currently, we only offer shipping within the USA. We are working on expanding our shipping options in the future.

6. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods to make your shopping experience as convenient as possible.

7. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your package online.

8. What is your return policy?
We accept returns within 30 days of purchase, provided the items are in their original condition and packaging. Please note that return shipping costs are the responsibility of the customer. Returns are subject to a 20% restocking fee. We do not accept returns for opened/used items for hygienic reasons. 

9. Do you have sales and promotions?
Absolutely! Keep an eye out for our special promotions and discounts. You can also subscribe to our newsletter to stay updated on the latest offers.

10. How can I contact customer support?
If you have any questions or concerns, please visit our Contact Us page. We're here to help!

11. How can I stay updated on new products and promotions?
Subscribe to our newsletter and follow us on social media to stay updated on the latest products, promotions, and exclusive offers.